Refund policy

At Na’Siyahs' Mane, we take pride in creating high-quality, kid-friendly hair care products made with love, prayer, and clean ingredients. Your satisfaction matters to us, and we want you to feel confident when shopping with us.

Because our products are personal-use items, we follow strict hygiene and safety guidelines. Please review our return and refund policy below:

Returns

  • For health and safety reasons, we do not accept returns on opened or used products.

  • Unopened and unused items may be eligible for return within 14 days of delivery.

  • To qualify, products must be in their original packaging, unopened, and in the same condition you received them.

Refunds

  • If your return is approved, a refund will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to our error (e.g., wrong item received, product damaged in transit).

Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@nasiyahsmane.com within 7 days of receiving your order with photos of the issue.

Non-Returnable Items

  • Opened or used products

  • Items not in their original condition

  • Bonnets, Brushes, Combs, Scalp Massagers, Edge Brushes

  • Sale or promotional items (final sale)

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please email us at support@nasiyahsmane.com within 7 days of delivery. Include your order number and photos of the product so we can make it right.

Contact Us

If you have questions about your order, returns, or refunds, reach out to us at:
📧 support@nasiyahsmane.com

✨ At Na’Siyah’s Mane, our goal is to nurture every child’s hair journey with care and love. Thank you for trusting us with your little one’s curls. ✨